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Terms & Conditions Terms and Conditions

Use of this website and the products and services offered in it are subject to the terms and conditions set out below. Using and purchasing products on our website implies that you have read, understood and accepted these terms and conditions. 

We reserve the right to modify these Terms and Conditions from time to time. Changes will be posted on the Homepage of the website. Continued use of the website implies customer's understanding and acceptance of these modifications.

How to order our products

Orders can be placed online. Prices are as displayed on our website and are in British Pounds. We try to ensure that prices shown on our website are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money paid. Prices displayed are inclusive of VAT but exclude delivery charges where applicable. Please see the Delivery section below for details of our charges.


Payment when ordering online can be by:

Mastercard Business, Mastercard Corporate, Mastercard Credit, Mastercard Purchasing, Maestro, UK Maestro, Visa Business, Visa Corporate, Visa Credit, Visa Delta, Visa Maestro, Visa Purchasing via paypal. We also take Paypal direct.

To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet.

No contract will exist between House of Houghton and the customer until goods are despatched. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on despatch of the goods.

UK Charges

Please see our delivery page for the latest charges.

For security purposes, we do not deliver to P.O. Box numbers.

Our aim is to deliver all orders within the specified times once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks.

Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of Carrier actions which are beyond our control. Please contact us at as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the Carrier Company.

We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at Please do not sign for any packages that are damaged or opened.


Right of Cancellation
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. 

If you wish to cancel your order, please email us at Where goods have already been despatched, they must be returned in perfect condition, unused and in the original packaging to the return address shown below. Upon receipt of the goods as described, House of Houghton will credit the purchaser with the purchase price less any handling charge that may be applicable. House of Houghton will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return. 

Once the item has been received and checked, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us. 

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email describing the fault. We will issue you a returns number and instructions on how to return the goods to us.

You will be asked to return the products to us using an instructed courier and to obtain a proof of consignment certificate. You will be responsible for the goods until they are received by us.

We check all products returned to us. If we do not find the item to be faulty, we may return it to you and you will be liable for postal charges. We will not refund any postage costs incurred on a product we do not consider faulty. We strongly advise that you check the product and instructions carefully before returning it to us. 

Returns Address:
House of Houghton, 6 Acacia Close, Redlodge. IP28 8WT


We want you to be able to purchase products from our website with complete confidence. Your communication will be protected as long as it is supported by your browser. This means that your personal details, including payment details, are encrypted when transmitted to us. 

When you ‘Proceed to Checkout’, secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock key in the bottom right-hand status bar of your web browser.


We reserve the right to change or withdraw any part of our website. If considered necessary, we reserve the right to refuse you access to the website. All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only.

Links to other sites

We accept no responsibility for the contents of any other websites to which this website has links or acts as agent and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.


This website and its contents are provided to you on an “as is” and “as available” basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses.

We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website.
We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.

Complaints / Feedback / Recommendations

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day or receipt.

Privacy Policy

At House of Houghton we respect your privacy and will only use the personal information that you supply us to process current and future orders. We do not keep any payment details on file. When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering. We may use this information to inform you of any new products or special offers that we think may be of interest to you or about changes to our website.  You may also create a wish list of products you like, free of charge. By creating a wish list.We may share your contact information with other companies as necessary to complete your order. Occasionally, we may share your contact information we collect about you with carefully selected third parties to introduce.